Business Analyst CRM H/F

Business Analyst CRM H/F

Informatique / télécommunications
  • Temporaire - Temps plein
  • Référence : INT-011343
  • Partager:


  • Région Genève
  • Type de contrat Temporaire - Temps plein
  • Secteur d'activité Informatique / télécommunications


Here is the chance to contribute actively to an international humanitarian cause with the team of our customer located in Geneva, and to work as :

Business Analyst CRM

Within a very critical department of the NGO, you will accompany cross-functional teams in a major transformation program regarding the re-design and then the implementation of new processes, data models and systems.

Description de la mission

  • Works to understand and document business requirements by holding brainstorming sessions, interviews and workshops, and through other requirement-gathering techniques
  • Documents “as-is” business processes to gain a good understanding of the business
  • Performs process modelling
  • Ensure the deign and specifications of Data model
  • Ensure the correct specification of business requirements
  • Delivers comprehensive and high-quality materials to be presented.
  • Ensure the proper testing of the new CRM system
  • Maintain a business knowledge base through documentation, securing business knowledge.
  • Implement change through training, communication and creation of documentation

Stakeholders :
  • Internally, interacts within the ICT Division, with several units at headquarters, and with the concerned delegations in the field.
  • Externally, interacts with service providers.

Profil attendu

  • Master's degree or equivalent.
  • Min. 5 years of experience of Business Analysis including t
  • Experience on CRM implementation (MS Dynamics is a plus)
  • Proven capacity to work in an international environment (English speaking teams), and working autonomously with a variety of stakeholders.
  • Advanced level of MS Visio for process mapping purposes.
  • Business Analysis Body of Knowledge (BABOK) certification is a plus.
  • Experience with Business Process Modelling BPMN 2.0. is an asset.

Curious about this offer ?
Contact us and feel free to apply !


  • Référence INT-011343
  • Publié le 22 avril 2021